![]() ![]() In 2006, the current chat tool, Library H3lp, was implemented. Level of granularity for chat transaction data extends only to monthly totals for chat references from 2001-2006. Data for chat transactions dates from 2001 as well, but spans several different chat systems and formats. Do trends in library reference correspond in any way to trends in other library usage patterns, such as gate counts or computer usage?ĭata for email transactions and direct reference date from 2001 and the extent of granularity extends only to monthly totals.What patterns exist within different types or different media of reference?.What trends do we see specifically in library chat reference?.What longitudinal trends do we see in library reference? What trends do we see over the course of semesters and days?.The analysis also compared transactions over the course of the day to other measures of library usage in order to gain a better understanding of the holistic use of the Library. The analysis considered the medium of transactions (in person, phone, email, direct reference or chat), the type of transaction (reference, computing, directional, print-related), as well as overall trends in transactions over the years, the semester, and the course of the day. In Spring 2010, an analysis of patron transactions with reference staff at NC State University's D. Analysis of trends in reference staff's transactions with patrons can reveal patterns that help libraries make staffing decisions and better understand their users' needs, as well as understand the changing face of reference transactions over time. Libraries reference staff provide invaluable assistance to patrons, however, trends in reference services often go untracked. Academic Departmental Library Representatives.Chancellor's Faculty Excellence Program. ![]()
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